Electrical engineer · Technical & customer support
Where technology meets people.
MSc Electrical and Electronics Engineering (Greenwich) with 2+ years of customer support at Amazon Development Center and B&M Bargains. Now pursuing an MSc in Project Planning and Management at the University of Bradford.
London, UK · Seeking electrical engineering, technical support & customer-facing roles
Conceptual workbench image · not a project photograph
MSc EEE
Electrical & Electronics Eng. · University of Greenwich · Completed
MSc PPM
Project Planning & Management · University of Bradford · In progress
4
Academic engineering projects
2+ years
Customer support experience
Choose your hiring lens
MSc Electrical and Electronics Engineering (University of Greenwich, completed 2026) and BTech ECE (JNTU Hyderabad, 2022). Four academic projects covering solar PV, MPPT control on STM32, power converters, PCB design, wireless power transfer and embedded prototyping, validated in MATLAB/Simulink and Proteus.
Dual-input solar PV EV charger
MPPT on STM32; ~95% tracking and 80–87% wireless efficiency recorded in academic testing.
PCB & embedded prototyping
Schematic and routing for control/power circuits; Arduino Bluetooth prototype simulated in Proteus.
Fault analysis & validation
System-level testing, fault analysis and documented test procedures.
About
I have completed an MSc in Electrical and Electronics Engineering at the University of Greenwich (2026), after a BTech in Electronics and Communication Engineering from Jawaharlal Nehru Technological University, Hyderabad (2022). My academic projects cover solar PV, MPPT control, wireless power transfer, PCB design and embedded systems.
Since 2022 I have worked in customer roles: two years of virtual international support at Amazon Development Center (Europe and North America), resolving account, access and transaction issues, and front-line retail service at B&M Bargains since September 2024.
I’m now pursuing an MSc in Project Planning and Management at the University of Bradford, adding project design, implementation and financial appraisal to my engineering foundation.
I'm seeking opportunities in electrical engineering, technical support, customer support, customer-facing technical roles and crypto/blockchain customer support.
Open to
Location: London, UK
Two roles · one mindset
Engineering
Power electronics, embedded systems and fault analysis.
Customer operations
Account, access and transaction support for international customers.
AI-generated conceptual motion · not footage of my workplace
Customer reports an issue
Clarify, categorise, prioritise
Fix or escalate with context
Confirm, document, close
Illustrative example · not a real customer conversation
Engineering projects · Project X-Ray
Open a card to see Problem → My Role → Action → Tools → Result → What I Learned.
Power Electronics · Embedded
Harvest solar energy from two PV inputs and transfer it wirelessly for EV charging with stable energy flow.
~95%
MPPT tracking efficiency
80–87%
Wireless system efficiency
Renewable Energy · PCB
Reduce transmission losses in a low-power, solar-driven wireless charging setup.
Solar PV
Energy harvesting
PCB
Layout & validation
Embedded · Communication
Broadcast announcements wirelessly in real time.
Arduino
Bluetooth prototype
Proteus
Simulation & testing
Computer Vision · Python
Enable typing without physical contact using hand gestures.
Python
Image processing
OpenCV
Gesture detection
Customer experience
Amazon Development Center · Virtual
B&M Bargains · UK
Listen to the query and clarify the issue.
Use a root-cause mindset to identify the problem.
Communicate clearly and escalate when needed.
Keep the customer informed and document the resolution.
Dual Intelligence Network
Lines appear only where a documented engineering skill and a documented customer-facing duty share the same method. Select a node to see the evidence.
Fault analysis & testing ↔ Root cause analysis
Both trace a symptom back to its cause — in a circuit and in a recurring account issue.
Iterative debugging ↔ Complex issue resolution
Iterating until a fault is fixed mirrors working a complex customer issue to resolution.
Technical documentation ↔ Cross-team communication
Recording procedures and results clearly supports handing work across teams.
Efficiency analysis ↔ Customer data analysis
Analysing measurements to find losses parallels finding trends in customer data.
Skills
Career journey · Signal Timeline
Education · in progress
University of Bradford, UK · Currently pursuing
Education · completed
University of Greenwich, UK · Completed 2026
Customer experience
B&M Bargains, UK · Sep 2024 – Present
Milestone
Amazon Development Center — selected among top 600 associates · Within Aug 2022 – Aug 2024
Customer experience
Amazon Development Center · Aug 2022 – Aug 2024
Technical projects
Two group projects (solar wireless power) · two solo projects (Bluetooth, AI keyboard) · Academic
Education · completed
Jawaharlal Nehru Technological University, Hyderabad · Completed 2022
Training · completed
Naandi Foundation · TASK · Mahindra Pride Classroom · 2021–2022
Studying now
University of Bradford, UK · Currently pursuing
Project Planning and Design
Principles and practice of planning and designing projects.
Project Implementation Management
Theory and practice of delivering projects: leadership, teams, monitoring and control.
Project Finance and Appraisal
Budgeting, cost–benefit and financial appraisal of projects.
Dissertation
A major self-directed research project.
Eligible for Association for Project Management (APM) student membership.
Modules as listed by the University of Bradford ↗Availability
Certifications
Four training & recognition certificates
Embedded systems, employability, recruitment training and robotics merit.
View credentials ↗Crypto learning plan — in progress, not yet earned
Training & recognition
AI-enhanced previews · original photographs available
Certificate of achievement
Naandi Foundation · TASK · Mahindra Pride Classroom
2021–2022
Completed employability training alongside BTech studies — relevant context for customer-facing and cross-team roles.
National-level workshop participation
St. Mary’s Engineering College · ECE Department
28–29 February 2020
Participation in embedded-systems training complements the Arduino-based Bluetooth announcement project.
Certificate of participation
St. Mary’s Engineering College
September–October 2021
Recognised for exemplary performance during Level One campus recruitment training.
Certificate of merit
SparkLab · in association with Techniche, IIT Guwahati
Date and award details awaiting confirmation
Robotics merit certificate; the handwritten date and placing need confirmation before an award claim is made.
Tools & technologies
Career interest · Crypto & blockchain
I’m interested in customer support and operations roles at crypto and blockchain companies. My background in account, access and transaction support, plus a systems-level engineering mindset, transfers to helping users with wallets, transactions and account security.
What I bring to a crypto support desk
Interest area: no paid crypto work experience yet — transferable from account, access and transaction support at Amazon.
A note to my next team
I’m Shivakumar, an Electrical and Electronics Engineering MSc graduate from the University of Greenwich.
I’m currently pursuing a msc project planning and management at the University of Bradford, UK.
My academic work spans power electronics, embedded systems and testing. My experience at Amazon Development Center and B&M Bargains brings the customer’s perspective into that technical foundation.
I’m looking for a team where I can investigate problems, communicate clearly and keep learning — in electrical engineering, technical support or customer-facing technical work.
If that’s what your team needs, I’d welcome a conversation.
Shivakumar Meesala
Contact · Signal Transmission
London, UK · Open to electrical engineering, technical support and customer-facing roles.
